Export issues
Email support@getgingercat.com with the AI provider, chat URL if you can share it, export type, destination, browser version and what looked wrong.
How can we help?
Email support@getgingercat.com for extension help. We usually respond within 2 business days.
Billing
For Pro subscription, renewal, cancellation or refund questions, include your checkout email, billing period and order reference if you have one.
Privacy
For privacy, Google API data, access or deletion requests, contact privacy@getgingercat.com.
Before contacting us
Reload the supported AI chat page, reopen the GingerCat popup, and try a local export first. If the issue is with Google Docs, Notion or Obsidian, include the destination you selected.
Security reports
If you believe you found a security or privacy issue, email privacy@getgingercat.com with enough detail to reproduce it. Please do not include sensitive chat content unless it is necessary for the report.